Most server issues are resolved within 24 hours. If you suspect that an issue with the server at your financial institution is preventing Quicken from connecting to the internet, wait until the next day and try to connect again. If Quicken still cannot connect to the internet, or the error persists for several days, use the following procedure to refresh the branding and profile settings, and then check the log files for more information.
Refreshing branding and profile settings:-
If your financial institution had recent server changes, it might be necessary to update your Branding and Profile server settings in Quicken.
- Select the Tools menu, then choose Online Center.
- Click the Financial Institution drop-down arrow and select the financial institution.
- Press CTRL+Shift while selecting Contact Info.
- In the Account dropdown at the top of the dialog, select an account that is associated with the affected financial institution.
- Select Financial Institution Branding and Profile from the Refresh Options and click Refresh.
- Click OK and go online by clicking the Update/Send button.
- Attempt your online session again.
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